Privacy Policy
Your privacy is important to us. Learn how Evergreen Decorations Kerala collects, uses, and protects your personal information.
Quick Privacy Summary
This summary provides an easy-to-understand overview of our privacy practices. For complete details, please read the full Privacy Policy below.
What We Collect
Name, contact details, event information, payment details, and website usage data
How We Use It
To provide decoration & catering services, communicate about your event, and improve our website
Data Security
We use industry-standard security measures to protect your personal information
Your Rights
You can access, update, delete your data and opt-out of marketing communications
Data Sharing
We only share your data with service providers needed to deliver our services
Data Retention
We keep your information for 7 years for legal and business purposes
Table of Contents
- Introduction
- Information We Collect
- Personal Information Collection
- Non-Personal Information Collection
- How We Use Your Information
- Booking and Inquiry Information
- Marketing Communications
- Google Analytics and Tracking Technologies
- Cookies Policy
- Third-Party Services
- Google Business Profile Interactions
- Social Media Integrations
- Data Storage and Security
- Data Sharing and Disclosure
- User Rights and Choices
- Data Retention Policy
- Children's Privacy
- External Website Links
- Email Communication Policy
- Online Payment Information
- Kerala and India Legal Compliance
- Changes to This Privacy Policy
- Contact Information
Introduction
Welcome to Evergreen Decorations Kerala. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.
Evergreen Decorations Kerala provides professional event decoration and catering services across Kerala, India, including wedding decorations, birthday decorations, anniversary celebrations, baby showers, housewarmings, corporate events, and destination weddings.
Our Privacy Commitment
We believe your privacy is fundamental to your trust in us. We commit to:
- Collecting only the information necessary to provide our services
- Using your information solely for legitimate business purposes
- Implementing strong security measures to protect your data
- Being transparent about how we handle your information
- Respecting your rights regarding your personal data
- Complying with all applicable Indian privacy and data protection laws
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or book our services.
Information We Collect
We collect various types of information to provide and improve our services to you. This information falls into two main categories: personal information and non-personal information.
Types of Information
We collect information through multiple channels including our website, phone calls, email inquiries, social media interactions, and in-person consultations.
Personal Information Collection
We collect personal information that you voluntarily provide to us when you interact with our website, book services, or contact us. This includes:
Contact Information
- Full Name: Your complete name for identification and communication
- Email Address: For booking confirmations, updates, and communication
- Phone Number: For direct communication regarding your event
- Physical Address: Location for event venue and service delivery
Event Information
- Venue Details: Location address and contact information
- Type of Event: Wedding, birthday, anniversary, corporate event, etc.
- Guest Count: Estimated number of attendees (especially for catering)
- Theme Preferences: Color schemes, decoration style, special requirements
Payment Information
- Billing Address: For payment processing and invoices
- Payment Method Details: Credit/debit card, UPI, bank transfer information
- Transaction History: Records of all payments made
- Note: We do not store complete credit card details; payment processors handle this securely
Communication Records
- Email correspondence and inquiries
- Phone call records and notes
- Chat messages from our website
- Social media interactions and messages
Non-Personal Information Collection
We automatically collect certain non-personal information when you visit our website. This information does not reveal your specific identity but helps us understand website usage and improve our services.
Technical Information
- Device Information: Type of device (desktop, tablet, mobile), operating system, browser type
- IP Address: Your internet protocol address (used for security and analytics)
- Screen Resolution: Display settings for website optimization
- Device Identifiers: Unique device identifiers when applicable
Usage Data
- Pages Visited: Which pages you view on our website
- Time Stamps: Date and time of your visits
- Duration: How long you spend on each page
- Click Patterns: What you click on and how you navigate
- Referral Source: How you found our website (search engine, social media, link)
Location Data
- General geographic location (city, region) based on IP address
- Time zone settings
- Note: We do not collect precise GPS location without your explicit consent
How We Use Your Information
We use the information we collect for specific, legitimate purposes related to providing and improving our services. Our use of your information is always aligned with the purpose for which it was collected.
Primary Service Purposes
- Service Delivery: To provide decoration and catering services you've booked
- Event Planning: To coordinate and execute your event successfully
- Communication: To communicate about your event, confirmations, and updates
- Payment Processing: To process payments and manage billing
- Customer Support: To respond to your inquiries and provide assistance
Business Improvement
- Website Optimization: To improve our website functionality and user experience
- Service Enhancement: To understand client preferences and improve our offerings
- Analytics: To analyze website usage and trends
- Quality Assurance: To monitor and maintain service quality
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Your explicit consent for specific purposes
- Performance of our contract with you (service delivery)
- Legitimate business interests (improving services, security)
- Legal compliance (tax, regulatory requirements)
Booking and Inquiry Information
When you inquire about or book our services, we collect specific information necessary to fulfill your request and deliver our services.
Inquiry Process
- Initial contact information (name, phone, email)
- Event type and preliminary details
- Preferred date and venue information
- Specific requirements or questions
- Preferred communication method
Booking Process
- Complete personal and contact information
- Detailed event specifications
- Final guest count and menu preferences (for catering)
- Payment information and billing details
- Contract signing and agreement acknowledgment
- Venue access details and coordinator contacts
Marketing Communications
We may use your information to send you marketing communications about our services, special offers, and event inspiration. You have full control over marketing communications.
Types of Marketing Communications
- Email newsletters with event decoration ideas and trends
- Special offers and promotional discounts
- Updates about new services or offerings
- Seasonal decoration inspirations (wedding season, festival seasons)
- Client success stories and portfolio highlights
Your Choices
- Opt-In: We only send marketing communications when you've consented
- Opt-Out: Every email includes an unsubscribe link to stop future communications
- Preferences: You can specify which types of communications you want to receive
- Immediate Processing: Opt-out requests are processed within 24 hours
Google Analytics and Tracking Technologies
We use Google Analytics and other tracking technologies to understand how visitors use our website and to improve our online presence.
Google Analytics
- Purpose: Track website traffic, user behavior, and performance metrics
- Data Collected: Pages visited, time on site, referral sources, device information
- Duration: Data is retained for 14 months by Google
- User Control: You can opt out using Google's Analytics opt-out browser add-on
Other Tracking Technologies
- Usage Cookies: Track your preferences and session information
- Performance Cookies: Help us understand website performance issues
- Advertising Cookies: Used by third parties to show relevant ads (if applicable)
Data Protection
Google Analytics is configured to respect user privacy. We use data anonymization features and do not enable features that would share data with other Google services without your consent.
Third-Party Services
We partner with third-party service providers to deliver our services and operate our business. These providers may access your information only to perform specific tasks on our behalf.
Our Third-Party Providers
- Payment Processors: Secure payment processing (UPI, credit cards, bank transfers)
- Email Services: Email marketing and communication platforms
- Analytics Providers: Google Analytics for website performance tracking
- Cloud Storage: Secure data storage and backup services
- Customer Support: Communication and support platform tools
Provider Obligations
- All third-party providers must maintain confidentiality of your information
- They can only use your data for the specific services we've contracted
- They must implement appropriate security measures
- They are prohibited from using your data for their own purposes
Google Business Profile Interactions
We maintain a Google Business Profile for Evergreen Decorations Kerala. When you interact with our Google Business Profile, certain information may be collected.
Interactions Include
- Viewing our business information (address, phone, hours)
- Reading or writing reviews
- Clicking to call or email through Google
- Using the "Request Quote" feature
- Viewing photos and posts we've shared
Data Collection
- Google may collect your interaction data according to their Privacy Policy
- We receive information when you contact us through Google (name, message, contact method)
- Reviews you post are public and visible to everyone
- Google's privacy practices apply to your use of their platform
Google's Privacy Policy
For information about how Google handles your data when interacting with our Business Profile, please review Google's Privacy Policy at policies.google.com/privacy
Data Storage and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
Data Storage
- Storage Location: Your data is stored on secure servers in India
- Cloud Services: We use encrypted cloud storage providers with strong security
- Access Control: Only authorized staff can access your information
- Backup: Regular backups prevent data loss
Security Measures
- Encryption: Data is encrypted during transmission (SSL/TLS)
- Firewalls: Network security protects against unauthorized access
- Access Controls: Password protection and role-based access
- Monitoring: Regular security audits and monitoring
- Updates: Security software and systems are regularly updated
Security Limitations
What You Can Do
- Use strong, unique passwords for our website (if applicable)
- Keep your contact information updated
- Be cautious when sharing information via email or phone
- Verify our identity before providing sensitive information
Data Sharing and Disclosure
We do not sell your personal information. We only share your information in specific, limited circumstances necessary for our business operations or legal compliance.
When We May Share Your Information
- Service Providers: With third-party vendors needed to deliver our services (payment processors, email services)
- Legal Requirements: When required by law, court order, or government regulation
- Venue Coordination: With venue management for event coordination (contact details, access times)
- Business Transfer: If we sell or merge with another business (you'll be notified)
- Security Protection: To protect our rights, property, or safety of others
When We Do NOT Share
- We do not sell your personal information to third parties
- We do not share data for marketing purposes without your consent
- We do not disclose sensitive information unnecessarily
International Transfers
If any service providers are located outside India, we ensure appropriate safeguards are in place to protect your data according to Indian privacy standards.
User Rights and Choices
You have specific rights regarding your personal information. We respect your rights and will assist you in exercising them.
Your Privacy Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Restriction: Request limitation of how we use your information
- Portability: Receive your data in a structured, commonly used format
- Opt-Out: Withdraw consent for marketing communications
- Complaint: File a complaint if you believe your rights are violated
How to Exercise Your Rights
- Contact us using the information in the "Contact Information" section
- Clearly specify which right you want to exercise
- We may request verification of your identity for security
- We will respond within 30 days of your request
- There is no fee for exercising your rights (unless requests are excessive)
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking Information | 7 years | Legal requirements, tax compliance, service records |
| Payment Records | 7 years | Tax and financial regulations |
| Communication Records | 5 years | Service quality, dispute resolution |
| Website Analytics | 14 months | Google Analytics default retention |
| Marketing Contacts | Until opt-out | Active marketing consent |
Data Deletion
- After the retention period, we securely delete or anonymize your data
- You can request earlier deletion (subject to legal obligations)
- Deleted data cannot be recovered
- We maintain deletion records for audit purposes
Children's Privacy
We are committed to protecting the privacy of children. Our services are primarily for adults planning events, but we recognize the importance of children's privacy.
Age Restrictions
- Our website and services are not intended for individuals under 18 years of age
- We do not knowingly collect personal information from children under 18
- If you are under 18, do not use our website or provide us with personal information
If We Learn We Collected Children's Data
- We will delete the information promptly
- We will not use the information for any purpose
- We will not share the information with third parties
- Parents can contact us to request deletion
External Website Links
Our website may contain links to third-party websites (vendor sites, venue websites, social media platforms). These links are provided for your convenience only.
Important Notice
- We do not control third-party websites
- We are not responsible for their privacy practices
- Your use of third-party sites is governed by their own privacy policies
- We recommend reviewing each site's privacy policy before providing information
Common Third-Party Links
- Venue websites for event locations
- Payment processor websites
- Social media platforms (Facebook, Instagram, WhatsApp)
- Government websites for permits or regulations
Email Communication Policy
We use email as a primary communication method for booking confirmations, event updates, and customer service. This section explains our email practices.
Types of Emails We Send
- Service Emails (Required): Booking confirmations, payment receipts, event updates, invoices
- Marketing Emails (Optional): Newsletters, promotions, decoration ideas (with your consent)
- Support Emails: Responses to your inquiries and customer service
Email Security
- We do not request sensitive information (passwords, full credit card numbers) via email
- Verify our email addresses before responding (look for official domains)
- Be cautious of phishing emails claiming to be from us
- We use secure email servers with encryption
Managing Email Communications
- Service Emails: Cannot be opt-out (essential for service delivery)
- Marketing Emails: Include unsubscribe link in every email
- Unsubscribe: Processed within 24 hours
- Preferences: Contact us to update email preferences
Online Payment Information
We accept various payment methods for our services. Your payment information is processed securely through trusted payment processors.
Payment Methods Accepted
- UPI (Unified Payments Interface): Popular Indian mobile payment system
- Credit/Debit Cards: Visa, Mastercard, Rupay through secure processors
- Bank Transfer: NEFT, RTGS, IMPS
- Wallets: Paytm, PhonePe, Google Pay (where applicable)
Payment Security
- We Don't Store: Complete credit card numbers or CVV codes
- Secure Processors: PCI-DSS compliant payment gateways
- Encryption: SSL/TLS encryption for all transactions
- Verification: Two-factor authentication for large payments
Payment Records
- We maintain records of all transactions for 7 years
- Receipts and invoices are provided for all payments
- Transaction history is available upon request
- Payment data is shared only with necessary processors
Kerala and India Legal Compliance
We comply with all applicable Indian laws and regulations regarding privacy and data protection. Our practices align with current legal requirements in Kerala and India.
Legal Framework
- Indian Contract Act, 1872: Governs our service agreements
- Information Technology Act, 2000: Sets standards for electronic data protection
- Digital Personal Data Protection Act, 2023: Primary data protection legislation
- Kerala State Regulations: Local business and consumer protection laws
- Food Safety Regulations: For catering services (FSSAI compliance)
Our Legal Obligations
- Maintain accurate records for tax and legal purposes
- Report data breaches to authorities as required
- Comply with court orders and legal requests
- Protect consumer rights under Indian law
- Follow industry-specific regulations for events and catering
Data Protection Officer
Under Indian data protection laws, we are committed to appointing a Data Protection Officer as requirements evolve. For now, our designated privacy contact is listed in the Contact Information section.
Legal Updates
Indian privacy laws are evolving. We will update this Privacy Policy to reflect changes in legal requirements and ensure continued compliance.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Website Update: Updated policy posted on this page with new effective date
- Material Changes: Email notification for significant changes affecting your data
- Advance Notice: We provide reasonable notice before major changes
- Version History: Previous versions available for reference
Your Acceptance
- Continued use of our website or services after changes
Social Media Integrations
We use social media platforms to connect with clients and share our work. When you interact with us on social media, those platforms' privacy policies apply.
Social Media Platforms We Use
Your Interactions